Your First Map of the IT World
Help desk work teaches triage, customer empathy, and practical troubleshooting. Luis, a former barista, started here, learning ticketing systems and basic networking by resolving Wi‑Fi hiccups and printer mysteries. Comment if you want our daily call script template to practice confident, calm conversations.
Your First Map of the IT World
QA builds attention to detail and communication. New testers learn to write reproducible steps, think like users, and turn vague glitches into precise reports. Try testing an open-source app this weekend and post your first bug link below for feedback from our community.